The terms below apply to reservations made after the 28th February 2022. A copy of our terms applicable prior to this date will be made available upon request.
For your own benefit and protection, you should read these terms carefully before making a reservation.
If you do not understand any point please ask us for further information or clarification.
When you make a reservation with us directly, either online, in person or using our telephone reservation service, these terms and conditions will apply.
When you make a reservation you will be informed that your reservation will be subjected to these terms, you will be provided the opportunity to read the terms in their entirety and you will be asked if you accept the terms before proceeding to confirming your booking with payment; you will not be able to complete your reservation if you do not accept the terms.
If you have a question in relation to your reservation or these terms please visit www.holidaysforallseasons.co.uk and head to Enquiries. We will respond to you as quickly as we can and normally within 3-5 working days.
Holidays for Allseasons - part of Tingdene Holiday Parks Ltd offers self-catering holidays. We offer lodge, bungalow, chalet, caravan, glamping and hotel accommodation, as well as camping and touring pitches across multiple parks along the East coast of England.
These conditions form part of a contract between the person making the reservation (referred to as ‘you’ throughout this document) and Holidays for Allseasons - Part of Tingdene Holiday Parks Ltd, (referred to as “The Company” throughout this document). On making the reservation you have accepted the terms of these conditions. Your contract with the company will exist as soon as the reservation confirmation has been issued, on receipt of the deposit.
Contents of these terms
A. Making a holiday reservation, deposit and payment
B. Cancellation, amendments, refunds and no shows
C. Arrival and departure
D. Damages to company property
E. Behaviour and Park Rules
F. Dogs, other animals and allergies
G. Access
H. Complaints
I. Liability
J. GDPR and CCTV
K. Insurance
L. General
M. Camping & Touring
A Making a holiday reservation, deposit and payment
All offers and reservations are subject to availability. Only one offer per reservation applies. Our week breaks (7 nights) run from a Friday, Saturday or Monday; Short breaks run from a Monday (4 nights) or a Friday (3 nights). If a break crosses over two price periods, the day on which you start your holiday determines the price you pay.
The breaks we offer have been designed with families and couples in mind. Therefore, reservations by persons 21 years of age or under are not accepted. There may also be restrictions on reservations for ‘same gender groups’ consisting of 3 or more persons. However, we may apply discretion in certain circumstances. We therefore reserve the right to retain the keys for accommodation if this condition is contravened. We also reserve the right to terminate a reservation where we feel that the comfort of our other guests may be put at risk.
Deposits: Making a reservation with Holidays for Allseasons part of Tingdene Holiday Parks Ltd will only be accepted with a reservation deposit of 25% or £50.00, whichever is greater*, of the total hire charge. The reservation deposit forms part of the total hire charge and is non-returnable, although it can be transferred to an alternative date (subject to an amendment fee). The balance of the total hire charge, less the reservation deposit, must be paid at least 8 weeks before the start of your holiday. The balance payment date is clearly shown on your reservation confirmation and balance reminders will not be sent. If the full payment is not received by the due date, the reservation will be treated as a cancellation and any monies already paid may be forfeited, please refer to ‘cancellations and changes by you’. For reservations made within 8 weeks of your holiday start date, you are required to pay the full balance at the time of reservation.
*for camping, glamping and touring bookings please see section L for deposit information.
Payments can be made by calling the number detailed on your booking confirmation.
Whilst every effort is made to avoid errors, occasionally they may occur. Please check and, if necessary, query the details of your chosen holiday at the time of reservation. Please also thoroughly check your holiday confirmation and contact us immediately if you have any queries. We reserve the right to correct errors in advertised prices. We will advise you of any errors at the time of reservation. We also reserve the right to correct errors in confirmed prices. In this case, we will contact you as soon as we become aware of the error. If the correct price is higher and you do not wish to pay this, you will be entitled to cancel and receive a full refund of all monies you have paid to us providing you notify us within 14 days of our advising you of the error.
Special Requests: If you have any special requests with regards to your reservation please advise us when making your reservation. We will endeavor to meet your requests, though these cannot be guaranteed. Special requests are not a condition of your reservation and remain subject to availability.
Allocation: Excluding Waveney River Centre, we allocate reservations on arrival, which means you will be allocated in the property specification booked. Please note that on occasions pets may have previously occupied a non-pet unit and we cannot guarantee that pet free accommodation will be free of allergens.
Special and promotional offers: All offers are subject to availability at the time of booking and to specific offer terms and conditions and may be withdrawn at any time. These offers only apply to the promotional period stated and cannot normally be combined with any other offer. Please note that if prices are reduced once you have booked your holiday we are unable to refund the difference between your holiday price and any special offer prices.
B Cancellation, amendments, refunds and no shows
Cancellations and changes by you: In the event of a cancellation, notice should be given in writing and emailed to the Park reception team. The minimum cancellation charge is £50 per holiday accommodation. Your cancellation is effective from the date we receive written notice from you.
A cancellation charge will be payable, based on the number of days before the arrival date that we receive notification of your cancellation as shown below;
Days Notice Given Charge payable to company
More than 56 days Your deposit will be held and not returned
29 – 55 days 50% of the holiday cost will be held and not returned / due if not already paid
15 – 28 days 75% of the holiday cost will be held and not returned / due if not already paid
1- 14 days 90% of the holiday cost will be held and not returned / due if not already paid
On arrival date or later 100% of the holiday cost will be held and not returned / due if not already paid
Once a reservation has been confirmed by us to you, should you require us to amend it or to re-invoice you for any reason (including for example accidental loss of the original reservation confirmation) an administration fee of £45 will be charged. Up to 8 weeks before the holiday start date you may change your accommodation to another one within the same calendar year, subject to availability and payment of an administration fee of £45 and any outstanding difference in price. You may transfer your reservation to someone else/another party (introduced by you) at any time, provided you pay the administration fee of £45 and any outstanding balance. Reservations may not be transferred to other parties after we have received notification of cancellation.
Cancellations and changes by us: Very occasionally, there will be circumstances beyond our control, for example, any event over which we could not, even with all due care, foresee or avoid. Such circumstances include the destruction or damage of your accommodation, which cannot reasonably be remedied to a satisfactory standard before the start of your holiday, through fire, flood, explosion, storm or other weather damage, break-in, criminal damage or any similar event beyond our control. Such circumstances also include riots or civil strife, industrial action, natural or nuclear disaster, fire, adverse weather conditions, war or threat of war, actual or threatened terrorist activity and all similar situations beyond our control.
If we have to cancel your reservation, we will inform you as soon as possible, offer you an alternative or a full refund. We regret we cannot pay any compensation or meet any expenses or costs you may incur as a result of any such cancellation or change.
Refund process: Where a refund is payable in accordance with these terms, we will make refunds to the payment card that you used to make the reservation. Refunded monies will normally reach your account within 10 days of cancellation.
C Arrival and departure
Arrival and Departure: Your check-in and check-out times will be detailed on your confirmation and is subject to any unavoidable delays. Please report to reception to confirm your arrival and receive the key to your holiday home.
Early arrivals: Guests arriving early are welcome to check in and enjoy the Park facilities until their accommodation is ready. You can book a guaranteed early check in at a charge of £25.00. This is subject to availability and must be booked and paid for at least 48hrs prior to arrival. Early check in times vary depending on Park and/ or accommodation reserved, please refer to your booking confirmation.
Late arrivals: (after 5.00pm): You are requested to inform the Park if you will arrive outside of normal office hours. The Park can then arrange for your key to be left accordingly. If you arrive later than 5pm and do not inform the Park, you may not be able to access your property and will have to make alternative accommodation arrangements until the following day.
Late departures: You can book a late departure at a cost of £25.00. This is subject to availability and must be booked and paid for at least 48hrs prior to your departure. Late departure times vary depending on Park and/ or accommodation reserved, please refer to your booking confirmation.
No Show: Unless the Park is previously notified, accommodation unclaimed by 10.00am on the day following your holiday start date will be treated as a cancelled reservation.
Identification: You and everyone in your booking must be able to show photo identification (a driver's license, passport or national ID card) if traveling from overseas, you will also be required to detail the next destination you are traveling to after your departure from our Park.
Keys: All accommodation keys must be returned to us on check-out. If you do not do this, we may charge you for a replacement key or lock as required. In the event that a key is not returned on check-out we request you to contact the Park to make arrangements for keys to be returned.
D Damages to Company property
Smoking: Smoking is not permitted in the holiday accommodation, entrances/ exits to the complex and park facilities. If you do so you will face an instant penalty of £250, we may also terminate your reservation and reserve our rights to take any further action. We may either (at our sole discretion) request the immediate re-payment of our reasonable costs during your stay or instruct a third party to contact you after your stay to recover our reasonable costs. The reasonable costs we incur if you smoke in our accommodation are likely to include costs for specialist cleaning, repair or replacement of damage by you to our property, the cost of the accommodation for any period it is unusable and our administration expenses.
Damage to accommodation: Please treat your holiday accommodation and Park facilities with care so that others may continue to enjoy them. We ask that you report any accidental damage to reception immediately, so that we can make a repair or replacement. You must not damage or interfere with any items belonging to the company. If you do so we may terminate your reservation and reserve our rights to take any further action. We may either (at our sole discretion) request the immediate re-payment of our reasonable costs during your stay or instruct a third party to contact you after your stay to recover our reasonable costs.
Your responsibility: If you or any member of your reservation causes damage or loss of any kind, including but not limited to as described in the paragraphs under section D, you will be responsible for that damage or loss and you as the person who made the reservation will be required to pay the costs.
E Behaviour
Unreasonable behaviour: We operate under a zero-tolerance policy towards unruly, disruptive, violent and abusive behaviour towards our staff and other holiday makers. Unruly, disruption, violent and abusive is seen to be, but not limited to; excessive noise e.g., loud or intrusive conversation or shouting. Threatening or abusive language involving excessive swearing or offensive remarks. Derogatory personal, racial or sexual remarks. Malicious allegations relating to members of staff, other customers or visitors. Offensive sexual gestures or behaviours. Abusing alcohol or drugs. Drug dealing. Wilful damage to company property. Theft. Threats of violent behaviour.
If you are seen to be acting in an unruly, disruptive, violent or abusive manner we will terminate your reservation, with immediate effect, without refund. We reserve the right to take any further action if you do not comply with our request promptly, in a reasonable manner and/or if the behaviour escalates further.
You, as the lead name of the reservation, are responsible for every member of your reservation. If multiple accommodations are booked for the same ‘party’ and only one member is seen to be acting in an unruly, disruptive, violent or abusive manner all reservations will be terminated without refund.
Each park has its own set of Park rules that everyone is required to follow. Please familiarise yourself with these on arrival.
F Dogs, other animals and allergies
Dogs: Dogs are permitted on the Park and in designated holiday accommodation booked for your use at an extra charge of £49 per dog per week or £39 per dog per short break. Dogs must be older than 6 months old. Dogs must be supervised at all times by an adult, kept on leads, must not be left unattended inside or outside the property at any time. Any fouling must be cleaned up; failure to do so may result in a £50 fine. We reserve the right to require the owner of any dog considered a nuisance, or affecting the comfort of other guests, to be removed from the Park. In the interest of visitor’s safety and following government legislation, we are unable to accept the following types of dog: American Pit Bull Terrier, Japanese Tosa, Fila Brasileiro and Dogo Argentino, even where these types of dog are muzzled as required by government legislation.
Dogs are not allowed entry to Park facilities, restaurants and the swimming pool, with the exception of Registered Assistance dogs, unless otherwise stated.
Registered Assistance dogs: For those travelling with a Registered Assistance dog, we will make reasonable adjustments to ensure a suitable pet friendly or pet free accommodation is available to them. However, we regret that from time to time we may not be able to offer suitable accommodation.
Other animals: We do not allow pets other than dogs, as detailed above, in our accommodation. Your booking may be cancelled upon check in if you arrive with a pet that is not permitted in the accommodation.
Allergy suffers: We regret to inform that we cannot guarantee that our facilities, accommodations, furnishing, bedding and linen are hypo-allergenic. Nor can we guarantee that a ‘pet free’ accommodation has not been previously occupied by a party including Registered Assistance dogs at any point.
G Access
We aim to make our parks and facilities available and accessible for all. However, our accommodations are not suitable for independent wheelchair users travelling alone. Please discuss your requirements with us in detail before making your reservation to ensure an accommodation is available that will meet all your needs and expectations.
Please see our full access statement on our website.
H Complaints
Complaints or Concerns: We trust that you will find your holiday accommodation clean, well equipped and comfortable. We endeavor to provide the best service at all times. However, should you feel our service is not as you expected, please report your concerns to the Park reception as soon as possible after your arrival. It is essential that you contact us immediately if any problem arises; this provides the team the opportunity to rectify any issues at the earliest opportunity. The Park will attempt to resolve all your concerns as soon as practicably possible.
To make a formal complaint, please see our website at www.holidaysforallseasons.co.uk/complaints and register your concerns using the form provided.
I Liability
Customer Liability: Whilst staying with Holiday for Allseasons Part of Tingdene Holiday Parks Ltd, the person who made the reservation is responsible for all persons in the group who will use the accommodation during the period booked. You are responsible for all losses and damages arising directly or indirectly to your accommodation or any other accommodation on the Park and its contents, from any act or default by yourself or any person or animal accompanying you and your group.
Park Liability: The Company accepts liability for any injury, loss or damage by the negligence of the company or its employees. However, in no circumstances shall the company or its employees accept liability for any injury, loss or damage caused by your negligent acts, or of any others staying on the Park.
J General Data Protection Regulation, CCTV, Sage Pay
We process your personal information in accordance with GDPR, we are registered with ICO, who recognises that we as a company follow the guidance set out in the GDPR when handling, recording and storing personal data. By providing personal information in connection with a reservation, you consent to such processing on behalf of you and each guest staying under such reservation.
We operate a CCTV system, in limited areas at most of our Parks, for the security of our customers, employees and property. The use of CCTV is clearly displayed, where applicable, throughout our Parks. CCTV recordings are stored and secured as required under the GDP and is retained for no longer than a period of 28 days.
To read more about our Privacy Policy please visit www.holidaysforallseasons.co.uk/privacy-policy. The information included within our privacy policy forms a part of these terms and conditions. If do not agree to them, you should not agree to these Reservations Terms and Conditions.
K Insurance
We recommend that you purchase adequate travel insurance at the point of making the reservation. We are unable to sell you travel, cancellation and / or personal holiday insurance.
L General
Child Safeguarding: If you are travelling with a minor (Under 18), or an adult that we deem to be vulnerable we may ask you to provide proof of your relationship to that person. If we are not satisfied with your response, we may terminate your booking without refund. If we have concerns about the safety of a minor or vulnerable adult, we will report our concerns to the relevant authorities.
Brochure and website details: Every care is taken to ensure that all information on our website and brochure is accurate and up to date. Park images are intended for guidance only. Not all holiday accommodation interiors and exteriors are identical. Due to operational circumstances, facilities sometimes may be withdrawn.
Vehicles on site: We shall not be liable in any circumstances for any loss or damage to vehicles you bring to the Park or any property left in them. Cars are parked entirely at the owner’s risk and the owner must rely on their own insurance cover. Commercial vehicles are not permitted on park (without prior permission), including panel vans, transits or similar.
Speed limits apply at each park, please ensure you follow these at all times.
Occupants: The number of persons staying in the accommodation must not exceed the capacity of the accommodation as advertised by us. Babies under the age of 2 are not counted as members of the group, however we can only allocate 1 baby under the age of 2 above the property occupancy level. You must inform us of this at the time of making the reservation, and the baby must sleep in the cot. We reserve the right to demand additional payment from individuals or parties, if any details of the reservation have changed on arrival, your admission to the Park may be refused. You are welcome to have friends and / or family visit throughout the day. It is forbidden for unauthorised or undeclared visitors to stay overnight in your accommodation. To ensure the quiet enjoyment of the Park, guests are required to keep the noise to a minimum.
In addition to not exceeding maximum occupancy we cannot permit anyone over the age of 6 years old to use / sleep in the top bunk of any accommodation that has a bunk bed(s).
Children remain the responsibility of their parents or guardians at all times, their presence being required throughout using the Park facilities by children.
Activities and facilities: We reserve the right to alter or withdraw amenities or facilities or any activities without prior notice where reasonably necessary due to repairs, maintenance, weather conditions and circumstances beyond our control. All our Parks offer different facilities, please enquire what facilities are available at the time of making your reservation. Please note, additional charges may occur to use some facilities.
Environment: We want to maintain a safe and secure environment for you and your family and may ask for your identification on arrival. We do not knowingly allow anyone to use or visit our parks who is a convicted sex offender, subject to the notification requirements of the Sexual Offences Act 2003, or subject to a Risk of Sexual Harm Order or Child Abduction Notice.
Amendments to these terms: We reserve the right to change these terms from time to time and the terms applicable to your booking are those in force on the date of booking. These terms apply from 28th February 2022. A copy of our terms applicable prior to this date will be made available upon request.
Statutory Rights: If you are an individual consumer, you have certain legal statutory rights. If any of these terms conflict with a statutory right or the law changes and your statutory rights change, then the statutory rights will prevail over these terms
Waiver: Any failure by us to enforce our rights or remedies under these terms or otherwise or any delay in enforcing such rights or remedies shall not be construed as a waiver by us of those or any other rights or remedies.
Third Party Rights: This contract is between you and the company, Holiday for Allseasons – part of Tingdene Holiday Parks Ltd. No other person shall have any rights to enforce any of its terms.
M Camping and Touring (Waveney River Centre Only)
Deposits: In addition to the terms detailed under section A, all camping, glamping and touring bookings can be reserved with a 25% deposit or £25 whichever is more.
Vehicles: In addition to the information detailed under section K. Cars and other motor vehicles are not permitted within the camping area, vehicles are to be parked in the car parks only. Driving into or parking your vehicle with the camping area will incur a £50 penalty and may result it your booking being terminated without recompense. Only one vehicle per booking may be parked in the car park, additional vehicles will be required to pay a £5 per night charge.
Utilities: Electric hook-up points may be located up to 25m from serviced pitches and it is your responsibility to supply a lead of sufficient length.
Elsan disposal will only be available for the disposal of formaldehyde-free chemicals. This includes Elsan Green, Formaldehyde-free Blue, Odorlos and other products- if you are in any doubt please check before arriving as we will not permit the disposal of formaldehyde-based chemicals.