The terms below apply to reservations made after the 12th April 2018. A copy of our terms applicable prior to the 12th April 2018 will be made available upon request.
For your own benefit and protection you should read these terms carefully before making a reservation. If you do not understand any point please ask us for further information or clarification.
When you make a reservation with us directly, either in person or using our telephone reservation service, these terms and conditions will apply.
When you make a reservation you will be informed that your reservation will be subjected to these terms, you will be provided the opportunity to read the terms in their entirety and you will be asked if you accept the terms before proceeding to confirming your booking with payment; you will not be able to complete your reservation if you do not accept the terms.
If you have a question in relation to your reservation or these terms please visit our website www.holidaysforallseasons.co.uk and click on the "Enquiries" link. We will respond to you as quickly as we can and normally within 3-5 working days.
Holidays for Allseasons - part of Tingdene Limited offers self-catering and package holidays. We offer lodge, bungalow, chalet, caravan and villa accommodation across multiple parks along the East coast of England.
These conditions form part of a contract between the person making the reservation and Holidays for Allseasons - Part of Tingdene Limited, “The Company”. On making the reservation you have accepted the terms of these conditions. Your contract with the company will exist as soon as the reservation confirmation has been issued, on receipt of the deposit.
Contents of these terms
A. Making a holiday reservation, deposit and payment
B. Cancellation, amendments, refunds and no shows
C. Arrival and departure
D. Damages to company property
F. Pets, other animals and allergies
J. Data Protection and CCTV
L. Themed Break Packages
A Making a holiday reservation, deposit and payment
All offers and reservations are subject to availability. Only one offer per reservation applies.
Our week breaks (7 nights) run from a Friday, Saturday or Monday; Short breaks run either from a Monday (4 nights) or a Friday (3 nights). If a break crosses over two price periods, the day on which you start your holiday determines the price you pay.
The breaks we offer have been designed with families and couples in mind. Therefore, reservations by persons 21 years of age or under are not accepted. There may also be restrictions on reservations for ‘same genre groups’ consisting of all male or all female (three or more persons). However, we may apply discretion in certain circumstances. We therefore reserve the right to retain the keys for accommodation if this condition is contravened. We also reserve the right to terminate a reservation where we feel that the comfort of our other guests may be put at risk.
Deposits: Making a reservation with Holidays for Allseasons part of Tingdene Limited will only be accepted with a reservation deposit of 25% or £50.00, whichever is greater, of the total hire charge. The reservation deposit forms part of the total hire charge and is non-returnable, although it can be transferred to an alternative date (subject to an amendment fee). The balance of the total hire charge, less the reservation deposit, must be paid at least 8 weeks before the start of your holiday. The balance payment date is clearly shown on your reservation confirmation and balance reminders will not be sent. If the full payment is not received by the due date, the reservation will be treated as a cancellation and any monies already paid may be forfeited, please refer to ‘cancellations and changes by you’. For reservations made within 8 weeks of your holiday start date, you are required to pay the full balance at the time of reservation.
Payments can be made by calling the Holidays for Allseasons reservations line on 08002707727. Cheque, cash and pay on arrival payments are not accepted.
For those who have booked a Theme Break Package please see additional terms under section L.
Whilst every effort is made to avoid errors, occasionally they may occur. Please check and, if necessary, query the details and price of your chosen holiday at the time of reservation. Please also thoroughly check your holiday confirmation and contact us immediately if you have any queries. We reserve the right to correct errors in advertised prices. We will advise you of any errors at the time of reservation. We also reserve the right to correct errors in confirmed prices. In this case, we will contact you as soon as we become aware of the error. If the correct price is higher and you do not wish to pay this, you will be entitled to cancel and receive a full refund of all monies you have paid to us providing you notify us within 14 days of our advising you of the error.
Special Requests: If you have any special requests with regards to your reservation please advise us when making your reservation. We will endeavor to meet your requests, though these cannot be guaranteed. Special requests are not a condition of your reservation and remain subject to availability.
Allocation: We allocate reservations on arrival, which means you will be allocated in the property specification booked. Please note that on occasions pets may have previously occupied a non-pet unit and we cannot guarantee that pet free accommodation will be free of allergens.
Special and promotional offers. All offers are subject to availability at the time of booking and to specific offer terms and conditions and may be withdrawn at any time. These offers only apply to the promotional period stated and cannot normally be combined with any other offer. Please note that if prices are reduced once you have booked your holiday we are unable to refund the difference between your holiday price and any special offer prices.
B Cancellation, amendments, refunds and no shows
Cancellations and changes by you: In the event of a cancellation, notice should be given in writing and sent to Holidays for Allseasons, c/o Broadlands Park and Marina, Marsh Road, Oulton Broads, Suffolk, NR33 9JY. The minimum cancellation charge is £50 per holiday accommodation. Your cancellation is effective from the date we receive written notice from you. Provided the cancellation is not less than 8 weeks before the start date of the holiday, only the deposit will be forfeited. If the notice is less than 8 weeks of the start date of the holiday, but the accommodation is re-let, only the deposit will be forfeited, otherwise you will be liable to pay the total cost of the reservation. However, if the cancellation is being occasioned by death, sickness, jury service or redundancy the balance paid will be refunded and only the deposit will be forfeited. We reserve the right to request written proof of the above exceptions.
Once a reservation has been confirmed by us to you, should you require us to amend it or to re-invoice you for any reason (including for example accidental loss of the original reservation confirmation) an administration fee of £26 will be charged. Up to 8 weeks before the holiday start date you may change your accommodation to another one within the same calendar year, subject to availability and payment of an administration fee of £26 and any outstanding difference in price. You may transfer your reservation to someone else/another party (introduced by you) at any time, provided you pay the administration fee of £26 and any outstanding balance. Reservations may not be transferred to other parties after we have received notification of cancellation.
Cancellations and changes by us: Very occasionally, there will be circumstances beyond our control, for example, any event over which we could not, even with all due care, foresee or avoid. Such circumstances include the destruction or damage of your accommodation, which cannot reasonably be remedied to a satisfactory standard before the start of your holiday, through fire, flood, explosion, storm or other weather damage, break-in, criminal damage or any similar event beyond our control. Such circumstances also include riots or civil strife, industrial action, natural or nuclear disaster, fire, adverse weather conditions, war or threat of war, actual or threatened terrorist activity and all similar situations beyond our control.
If we have to cancel your reservation we will inform you as soon as possible, offer you an alternative or a full refund. We regret we cannot pay any compensation or meet any expenses or costs you may incur as a result of any such cancellation or change.
Refund process: Where a refund is payable in accordance with these terms, we will make refunds to the payment card that you used to make the reservation. Refunded monies will normally reach your account within 10 days of cancellation.
For those who have booked a Theme Break Package please see additional terms under section L.
C Arrival and departure
Arrival and Departure: Accommodation is available from 4.00pm till 5.00pm from Monday-Saturday and 3.00pm till 4.00 pm on Sundays (subject to any unavoidable delays). Please report to reception to confirm your arrival and receive the key to your holiday home. You are required to vacate your accommodation by 10.00am on your day of departure.
Early arrivals: Guests arriving early are welcome to check in and enjoy the Park facilities until their accommodation is ready. You can book a guaranteed early check in at 1.00pm at a charge of £15.00. This is subject to availability and must be booked and paid for at least 24hrs prior to arrival.
Late arrivals: (after 5.00pm): You are requested to inform the Park if you will arrive outside of normal office hours. The Park can then arrange for your key to be left accordingly. If you arrive later than 5pm and do not inform the Park, you may not be able to access your property and will have to make alternative accommodation arrangements until the following day.
Late departures: (12 midday): You can book a late departure at a cost of £15.00. This is subject to availability and must be booked and paid for at least 24hrs prior to your departure.
No Show: Unless the Park is previously notified, accommodation unclaimed by 10.00am on the day following your holiday start date will be treated as a cancelled reservation.
Identification: You and everyone in your booking must be able to show photo identification (a driver's license, passport or national ID card) if traveling from overseas, you will also be required to detail the next destination you are traveling to after your departure from our Park.
Keys: All accommodation keys must be returned to us on check-out. If you do not do this we may charge you for a replacement key or lock as required. In the event that a key is not returned on check-out we request you to contact the Park to make arrangements for keys to be returned.
D Damages to Company property
Smoking: Smoking is not permitted in the holiday accommodation, entrances/ exits to the complex and park facilities. If you do so you will face an instant penalty of £250, we may also terminate your reservation and reserve our rights to take any further action. We may either (at our sole discretion) request the immediate re-payment of our reasonable costs during your stay or instruct a third party to contact you after your stay to recover our reasonable costs. The reasonable costs we incur if you smoke in our accommodation are likely to include costs for specialist cleaning, repair or replacement of damage by you to our property, the cost of the accommodation for any period it is unusable and our administration expenses.
Damage to accommodation: Please treat your holiday accommodation and Park facilities with care so that others may continue to enjoy them. We ask that you report any accidental damage to reception immediately, so that we can make a repair or replacement. You must not damage or interfere with any items belonging to the company. If you do so we may terminate your reservation and reserve our rights to take any further action. We may either (at our sole discretion) request the immediate re-payment of our reasonable costs during your stay or instruct a third party to contact you after your stay to recover our reasonable costs.
Your responsibility: If you or any member of your reservation causes damage or loss of any kind, including but not limited to as described in the paragraphs under section D, you will be responsible for that damage or loss and you as the person who made the reservation will be required to pay the costs.
Unreasonable behaviour: We operate under a zero tolerance policy towards unruly, disruptive, violent and abusive behaviour towards our staff and other holiday makers. Unruly, disruption, violent and abusive is seen to be, but not limited to;
Excessive noise e.g., loud or intrusive conversation or shouting. Threatening or abusive language involving excessive swearing or offensive remarks. Derogatory personal, racial or sexual remarks. Malicious allegations relating to members of staff, other customers or visitors. Offensive sexual gestures or behaviours. Abusing alcohol or drugs. Drug dealing. Wilful damage to company property. Theft. Threats of violent behaviour.
If you are seen to be acting in an unruly, disruptive, violent or abusive manner we will terminate your reservation, with immediate effect, without refund. We reserve the right to take any further action if you do not comply with our request promptly, in a reasonable manner and/or if the behaviour escalates further.
You, as the lead name of the reservation, are responsibility for every member of your reservation. If multiple accommodations are booked for the same ‘party’ and only one member is seen to be acting in an unruly, disruptive, violent or abusive manner all reservations will be terminated without refund.
F Pets, other animals and allergies
Pets: Dogs are permitted on the Park and in designated holiday homes booked for your use at an extra charge of £30 per dog per week or £19.80 per pet per short break. Dogs must be older than 6 months old. Dogs must be supervised at all times by an adult, kept on leads, must not be left unattended inside or outside the property at any time. Any fouling must be cleaned up; failure to do so may result in a £50 fine. We reserve the right to require the owner of any dog considered a nuisance, or affecting the comfort of other guests, to be removed from the Park. In the interest of visitor’s safety and following government legislation, we are unable to accept the following types of dog: American Pit Bull Terrier, Japanese Tosa, Fila Brasileiro and Dogo Argentino, even where these types of dog are muzzled as required by government legislation. In the case of Mablethorpe Park only, the Rottweiler breed is not permitted on Park in addition to the above.
Dogs are not allowed entry to Park facilities, restaurants and the swimming pool, with the exception of Registered Assistance dogs. Please contact the Holiday for Allseasons reservation line to discuss charges prior to making your reservation.
Registered Assistance dogs: We will make reasonable adjustments for those travelling with a Registered Assistance dogs ensure a suitable pet friendly / free accommodation is available to them. However, we regret that from time to time we may not be able to offer suitable accommodation.
Other animals: We do not allow pets other than dogs, as detailed above, in our accommodation. Your booking may be cancelled upon check in if you arrive with a pet that is not permitted in the accommodation.
Allergy suffers: We regret to inform that we cannot guarantee that our facilities, accommodations, furnishing, bedding and linen are hypo-allergenic. Nor can we guarantee that a ‘pet free’ accommodation has not been previously occupied by a party including Registered Assistance dogs at any point.
We aim to make our parks and facilities available and accessible for all. However, our accommodations are not suitable for independent wheelchair users travelling alone. Please discuss your requirements with us in detail before making your reservation to ensure an accommodation is available that will meet all your needs and expectations.
Complaints or Concerns: We trust that you will find your holiday accommodation clean, well equipped and comfortable. We endeavor to provide the best service at all times. However, should you feel our service is not as you expected, please report your concerns to the Park reception as soon as possible after your arrival by completing a Maintenance/Housekeeping form (enclosed in your welcome pack) and handing it to Reception. It is essential that you contact us immediately if any problem arises; this provides the team the opportunity to rectify any issues at the earliest opportunity. The Park will attempt to resolve all your concerns as soon as practicably possible.
To make a formal complaint, please see our website at www.tingdenelifestyleparks.co.uk and register your concerns using ‘customer service and complaints’ link at the bottom on the page and selecting Tingdene Lifestyle.
36 Hours Rule: If any problem occurs during your holiday, we will always try to resolve it within 36hrs from when you report it.
Customer Liability: Whilst staying with Holiday for Allseasons Part of Tingdene Limited, the person who made the reservation is responsible for all persons in the group who will use the accommodation during the period booked. You are responsible for all losses and damages arising directly or indirectly to your accommodation or any other accommodation on the Park and its contents, from any act or default by yourself or any person or animal accompanying you and your group.
Park Liability: The Company accepts liability for any injury, loss or damage by the negligence of the company or its employees. However, in no circumstances shall the company or its employees accept liability for any injury, loss or damage caused by your negligent acts, or of any others staying on the Park.
H Data Protection, CCTV, Sage Pay
We process your personal information in accordance with Data Protection Act, we are registered with ICO, who recognises that we as a company follow the guidance set out in the Data Protection Act when handling, recording and storing personal data. By providing personal information in connection with a reservation, you consent to such processing on behalf of you and each guest staying under such reservation.
We operate a CCTV system, in limited areas at most of our Parks, for the security of our customers, employees and property. The use of CCTV is clearly displayed, where applicable, throughout our Parks. CCTV recordings are stored and secured as required under the Data Protection Act and is retained for no longer than a period of 28 days.
Child Safeguarding: If you are travelling with a minor (Under 18), or an adult that we deem to be vulnerable we may ask you to provide proof of your relationship to that person. If we are not satisfied with your response we may terminate your booking without refund. If we have concerns about the safety of a minor or vulnerable adult we will report our concerns to the relevant authorities.
Brochure and website details: Every care is taken to ensure that all information on our website and brochure is accurate and up to date. Park images are intended for guidance only. Not all holiday accommodation interiors and exteriors are identical. Due to operational circumstances, facilities sometimes may be withdrawn.
Car parking: We shall not be liable in any circumstances for any loss or damage to vehicles you bring to the Park or any property left in them. Cars are parked entirely at the owners risk and the owner must rely on their own insurance cover.
Occupants: The number of persons staying in the accommodation must not exceed the capacity of the accommodation as advertised by us. Babies under the age of 2 are not counted as members of the group, however we can only allocate 1 baby under the age of 2 above the property occupancy level. You must inform us of this at the time of making the reservation, and the baby must sleep in the cot. We reserve the right to demand additional payment from individuals or parties, if any details of the reservation have changed on arrival, or admission to the Park may be refused. You are welcome to have friends and / or family visit throughout the day. It is forbidden for unauthorised or undeclared visitors to stay overnight in your accommodation. To ensure the quiet enjoyment of the Park, guests are required to keep the noise to a minimum.
In addition to not exceeding maximum occupancy we cannot permit anyone over the age of 6 years old to use / sleep in the top bunk of any accommodation that has a bunk bed(s).
Children remain the responsibility of their parents or guardians at all times, their presence being required throughout using the Park facilities by children.
Activities and facilities: We reserve the right to alter or withdraw amenities or facilities or any activities without prior notice where reasonably necessary due to repairs, maintenance, weather conditions and circumstances beyond our control. All our Parks offer different facilities, please enquire what facilities are available at the time of making your reservation. Please note, additional charges may occur to use some facilities.
Linen, towels and inventory: Except for cots, bed linen is provided and beds are made on arrival. Towels are available to hire at an additional cost subject to availability. Tea towels are not provided, all cooking items, crockery and cutlery are provided. You will need to bring washing up items, towels, toilet rolls, toiletries and your personal holiday belongings.
Environment: We want to maintain a safe and secure environment for you and your family and may ask for your identification on arrival. We do not knowingly allow anyone to use or visit our parks who is a convicted sex offender, subject to the notification requirements of the Sexual Offences Act 2003, or subject to a Risk of Sexual Harm Order or Child Abduction Notice.
Amendments to these terms: We reserve the right to change these terms from time to time and the terms applicable to your booking are those in force on the date of booking. These terms apply from 03rd January 2018. A copy of our terms applicable prior to the 03rd January 2018 will be made available upon request.
Statutory Rights: If you are an individual consumer you have certain legal statutory rights. If any of these terms conflict with a statutory right or the law changes and your statutory rights change, then the statutory rights will prevail over these terms
Waiver: Any failure by us to enforce our rights or remedies under these terms or otherwise or any delay in enforcing such rights or remedies shall not be construed as a waiver by us of those or any other rights or remedies.
Third Party Rights: This contract is between you and the company, Holiday for Allseasons – part of Tingdene. No other person shall have any rights to enforce any of its terms.
L Themed Break Packages
The above terms and conditions apply to the accommodation element of your reservation. In addition to the above the following terms and conditions apply to all Themed Break Packages booked through Holidays for AllSeasons part of Tingdene Limited;
Documentation: Travelling with incomplete or missing documentation and/or vouchers may result in you being denied access to that element of your break. Holidays for AllSeasons does not accept any responsibility for this if you do not ensure that all documentation is received by yourself prior to your departure from home.
Cancellations and changes by you: The activity element of the theme break package may not be amended after the break has been made and any alteration or cancellation will incur a 100% cancellation charge for that element of the package. In the event that you cancel before you have paid the full amount the outstanding balance of the activity element will be due.
Cancellations and changes by us: The terms and conditions detailed under the same heading, under section B, apply to all elements of the themed break package.
Our themed breaks take place come rain or shine, however at times we will be forced to amend or cancel a particular breaks due to weather-related safety considerations. Should this be necessary we will contact you as soon as possible to discuss your reservation.
Transport (transfers) and timings: It is your responsibility as the customer to confirm your transport pick up time and location with the reception team on your arrival, or soon after. We cannot be held accountable for any missed transfers, if you miss your pick up time or are not at your pick up point on time the arranged transport will not wait any longer than 5 minutes. Charges will apply if we are required to rebook your transport, if you organise transport independently we reserve the right not to reimburse you for transfer missed and the transfer reorganised.
Supplier Liability: This sections relates to whose liability it is in the event of any injury, loss or damage by the negligence of the company or its employees when taking part in the activity(s) element of your themed break. This includes but is not limited to your travel/ transfers and your dining experiences.
In all cases Holidays for AllSeasons does not accept liability other than that that is detailed under section I and the heading ‘Liability’ which relates only to the incidents that may or may not occur on the Park you are staying at as part of your themed break. We do not accept liability for any accidents/ incidents that may or may not occur outside of the Park.
Vouchers: None of the vouchers supplied by Holidays for AllSeasons as part of the themed break are redeemable for money. This includes but is not limited to meal/ dining out vouchers. In the event you spend under the full redeemable amount of the voucher, no refund /change will be given. In the event you spend more than the vouchers worth you will be required, under no exceptions, to settle the balance directly with the restaurant at the end of your sitting.
No refunds will be made in respect of lost, destroyed or defaced vouchers. Vouchers are not transferable and not available for resale.