Booking & Letting Conditions
Holidays for Allseasons (part of Tingdene Holiday Parks Ltd) offers self-catering and package holidays. We offer lodge, bungalow, chalet, caravan and villa accommodation across multiple parks along the East coast of England. The Parks are classified as “Relax and Explore” parks, which means they are located in quiet locations as well as being superb bases to explore the local areas.
Please read these booking and letting conditions carefully. When you book your holiday with us you are entering into a binding contract. These booking and letting conditions apply to all bookings made in respect of Holidays for Allseasons (part of Tingdene Holiday Parks Ltd). These conditions form part of a contract between the person making the booking and the owner of the Park, Tingdene Holiday Parks Limited “The Company”. On making the booking you have accepted the terms of these conditions. Your contract with the company will exist as soon as the booking confirmation has been issued, on receipt of the deposit.
Making a booking
All offers and bookings are subject to availability. Only one offer per booking applies.
Our weekly holidays run from Saturday to Saturday; Short breaks run either from Monday-Friday or Friday-Monday. If a short break crosses over two price periods, the day on which you start your holiday determines the price you pay. For Sunday, Monday and Tuesday arrivals the previous Saturday short break price applies; for Wednesday, Thursday and Friday arrivals for the following Saturday short break price applies.
The holidays we offer have been designed with families and couples in mind. Therefore, bookings by persons 21 years of age or under are not accepted. There may also be restrictions on bookings for ‘same genre groups’ consisting of all male or all females (three or more persons). However, we may apply discretion in certain circumstances. We therefore reserve the right to retain the keys for accommodation if this condition is contravened. We also reserve the right to terminate a booking where we feel that the comfort of our guests may be put at risk.
If you have any special requests regarding your holiday accommodation please advise us when making your booking. We will endeavour to meet your requests, though these cannot be guaranteed, especially in relation to requests for accommodation to be located in specific areas of the Park. Special requests are not a condition of your booking and remain subject to availability.
Booking a holiday accommodation with Holidays for Allseasons (part of Tingdene Holiday Parks Ltd) will only be accepted with a booking deposit of 25% or £50.00, whichever is greater, of the total hire charge. The booking deposit forms part of the total hire charge and is non-returnable, although it can be transferred to an alternative date. The balance of the total hire charge, less the booking deposit, must be paid at least 8 weeks before the start of your holiday. Balance payment date is clearly shown on your holiday confirmation and balance reminders will not be sent. If the full payment is not received by the due date, the holiday will be treated as a cancellation and any monies already paid may be forfeited, please refer to Cancellations and changes by you. For bookings made within 8 weeks of your holiday start date, you are required to pay the full balance at the time of booking.
Payments can be made by calling the Holidays for Allseasons reservations line on 08002707727. Cheque and cash on arrival payments are not accepted.
For those who have booked a Theme Break Package please see additional terms at the end of this document.
Whilst every effort is made to avoid errors, occasionally they may occur. Please check and, if necessary, query the details and price of your chosen holiday at the time of booking. Please also thoroughly check your holiday confirmation and contact us immediately if you have any queries. We reserve the right to correct errors in advertised prices. We will advise you of any errors at the time of booking. We also reserve the right to correct errors in confirmed prices. In this case, we will contact you as soon as we become aware of the error. If the correct price is higher and you do not wish to pay this, you will be entitled to cancel and receive a full refund of all monies you have paid to us providing you notify us within 14 days of our advising you of the error.
Special and promotional offers
All offers are subject to availability at the time of booking and to specific offer terms and conditions and may be withdrawn at any time. These offers only apply to the promotional period stated and cannot normally be combined with any other offer. Please note that if prices are reduced once you have booked your holiday we are unable to refund the difference between your holiday price and any special offer prices. June 2017
Cancellations and changes by you
In the event of a cancellation, notice should be given in writing and sent to Holidays for Allseasons, Tingdene Holiday Parks Ltd, Marsh Road, Oulton Broads Suffolk, NR33 9JY. The minimum cancellation charge is £50 per holiday accommodation. Your cancellation is effective from the date we receive written notice from you. Provided the cancellation is not less than 8 weeks before the start date of the holiday, only the deposit will be forfeited. If the notice is less than 8 weeks of the start date of the holiday, but the accommodation is re-let, only the deposit will be forfeited, otherwise you will be liable to pay the total cost of the booking. However, if the cancellation is being occasioned by death, sickness, jury service or redundancy the balance paid will be refunded and only the deposit will be forfeited.
Once a booking has been confirmed by us to you, should you require us to amend it or to re-invoice you for any reason (including for example accidental loss of the original booking confirmation) an administration fee of £26 will be charged. Up to 8 weeks before the holiday start date you may change your accommodation to another one within the same calendar year, subject to availability and payment of an administration fee of £26 and any outstanding difference in price. You may transfer your booking to someone else/another party (introduced by you) at any time, provided you pay the administration fee of £26 and any outstanding balance. Note: Bookings may not be transferred to other parties after we have received notification of cancellation.
For those who have booked a Themed Break Package please see additional terms at the end of this document.
Cancellations and changes by us
Very occasionally, there will be circumstances beyond our control, for example, any event over which we could not, even with all due care, foresee or avoid. Such circumstances include the destruction or damage of your accommodation, which cannot reasonably be remedied to a satisfactory standard before the start of your holiday, through fire, flood, explosion, storm or other weather damage, break-in, criminal damage or any similar event beyond our control. Such circumstances also include riots or civil strife, industrial action, natural or nuclear disaster, fire, adverse weather conditions, war or threat of war, actual or threatened terrorist activity and all similar situations beyond our control.
If we have to cancel your booking we will inform you as soon as possible, offer you an alternative or a full refund. We regret we cannot pay any compensation or meet any expenses or costs you may incur as a result of any such cancellation or change.
For those who have booked a Themed Break Package please see additional terms at the end of this document.
Brochure and Website details
Every care is taken to ensure that all information on our website and brochure is accurate and up to date. Park photographs are intended for guidance only. Not all holiday accommodation interiors and exteriors are identical. Due to operational circumstances, facilities sometimes may be withdrawn.
Arrival and Departure
Accommodation is available from 4.00pm till 5.00pm from Monday-Saturday and 3.00pm till 4.00 pm on Sundays (subject to any unavoidable delays). Please report to Reception to confirm your arrival and receive the key to your holiday home. We ask that you vacate your accommodation by 10.00am on your day of departure. Please leave the property as you would expect to find it.
Early arrivals- Guests arriving early are welcome to check in and enjoy the Park facilities until their accommodation is ready. You can book an early arrival at 1.00pm at a charge of £15.00. This is subject to availability and must be booked and paid for at least 24hrs prior to arrival.
Late arrivals (after 5.00pm) - You are requested to inform the Park if you will arrive outside of normal office hours. The Park can then arrange for your key to be left accordingly. If you arrive later than 5pm and do not inform the Park, you may not be able to access your property and will have to make alternative accommodation arrangements until the following day.
Late departures (12 midday) - You can book late a departure at a cost of £15.00. This is subject to availability and must be booked and paid for at least 24hrs prior to your departure.
Non-arrival- Unless the Park is previously notified, accommodation unclaimed by 10.00am on the day following your holiday start date will be treated as a cancelled booking.
Complaints or Concerns June 2017
We trust that you will find your holiday accommodation clean, well equipped and comfortable. We endeavor to provide the best service at all times. However, should you feel our service is not as you expected, please report your concerns to the Park reception as soon as possible after your arrival by completing a Maintenance/Housekeeping form (enclosed in your welcome pack) and handing it to Reception. It is essential that you contact us immediately if any problem arises; this provides the team the opportunity to rectify any issues at the earliest opportunity. The Park will attempt to resolve all your concerns as soon as practicably possible.
To make a formal complaint, please see our website at www.tingdenelifestyleparks.co.uk and register your concerns using ‘customer service and complaints’ link at the bottom on the page and selecting Tingdene Lifestyle.
36 Hours Rule
If any problem occurs during your holiday, we will always try to resolve it within 36hrs from when you report it.
Smoking is NOT PERMITTED in the holiday accommodation, entrances/ exits to the complex and park facilities.
We allocate bookings on arrivals, which means you will be allocated in the property band booked. Please note that on occasions pets may have previously occupied a non pet unit and we cannot guarantee that pet free accommodation will be free of allergens.
The number of persons staying in the accommodation must not exceed the capacity of the accommodation as advertised by us. Babies under the age of 2 are not counted as members of the group, however we can only allocate 1 baby under the age of 2 above the property occupancy level. You must inform us of this at the time of making the booking, and the baby must sleep in the cot. We reserve the right to demand additional payment from individuals or parties, if any details on the booking form have changed on arrival, or admission to the Park may be refused. You are welcome to have friends and / or family visit throughout the day. It is forbidden for unauthorised or undeclared visitors to stay overnight in your accommodation. To ensure the quiet enjoyment of the Park, guests are required to keep the noise to a minimum.
Children remain the responsibility of their parents or guardians at all times, their presence being required throughout using the Park facilities by children. It is important that parents always know where their children are.
Dogs are permitted on the Park and in designated holiday homes booked for your use at an extra charge of £30 per dog per week or £19.80 per pet per short break. Dogs must be supervised at all times by an adult, kept on leads, must not be left unattended inside or outside the property at any time. Any fouling must be cleaned up; failure to do so may result in a £50 fine. We reserve the right to require the owner of any dog considered a nuisance, or affecting the comfort of other guests, to be removed from the Park. In the interest of visitor’s safety and following government legislation, we are unable to accept the following types of dog: American Pit Bull Terrier, Japanese Tosa, Fila Brasileiro and Dogo Argentino, even where these types of dog are muzzled as required by government legislation. In the case of Mablethorpe Park only, the Rottweiler breed is not permitted on Park in addition to the above.
Dogs and other pets are not allowed entry to Park facilities, restaurants and the swimming pool, with the exception of Registered Assistance dogs for the disabled. Other pets may be permitted at the discretion of the Park. Please contact the Holiday for Allseasons reservation line to discuss charges prior to making your booking.
We aim to make our holidays and facilities available and accessible for all. However, our accommodations are not suitable for independent wheelchair users travelling alone. Please discuss your requirements with us in detail before making your booking to ensure a holiday is available that will meet all your needs and expectations.
We will make reasonable adjustments for those travelling with a service dog to ensure a suitable pet friendly / free accommodation is available to them. However, we regret that from time to time we may not be able to offer suitable accommodation.
We regret to inform that we cannot guarantee that our facilities, accommodations, furnishing, bedding and linen are hypo-allergenic. Nor can we guarantee that a ‘pet free’ accommodation has not been previously occupied by a party including service dogs pets at any point, prior to our acquisition of the Park in March 2015.
Parking and Vehicles
Our Parks have multiple parking areas/spaces; you are allocated one vehicle per holiday home booked. Your vehicle and its contents are left entirely at your own risk. We will not be responsible for any loss or damage from or to any vehicle from any cause whatsoever other than, in the case of the negligence of our employees or agents.
Parking on the grass is not permitted.
We reserve the right to terminate a holiday after the keys have been handed over, if the unreasonable behaviour of anyone in the holiday party is likely to impair the enjoyment, comfort or health of other guests or members of staff. In these circumstances no refund will be given.
Tingdene Holiday Parks Ltd reserves the right to require you or any members of the group to leave the Park where such persons breach the terms of these conditions.
Damage to accommodation
Please treat your holiday accommodation and Park facilities with care so that others may continue to enjoy them. We ask that you report any accidental damage to Reception immediately, so that we can make a repair or replacement. Accommodation is inspected at the end of every stay and any loss or damage may be charged for. We reserve the right to enter accommodation under exceptional circumstances, or for emergencies.
Activities and Facilities
We reserve the right to alter or withdraw amenities or facilities or any activities without prior notice where reasonably necessary due to repairs, maintenance, weather conditions and circumstances beyond our control. Please note, additional charges may occur to use some facilities.
Linen, Towels and Inventory
Except for cots, bed linen is provided and beds are made on arrival. Towels are available to hire at an additional cost subject to availability. Tea towels are not provided, all cooking items, crockery and cutlery are provided. Don't forget to bring washing up items, towels, toilet rolls, toiletries and your personal holiday belongings.
All our Parks offer different facilities, please enquire what facilities are available at the time of making your booking.
Whilst staying with Tingdene Holiday Parks Ltd, the person who made the booking is responsible for all persons in the group who will use the accommodation during the period booked. You are responsible for all losses and damages arising directly or indirectly to your accommodation or any other accommodation on the Park and its contents, from any act or default by yourself or any person or animal accompanying you and your group.
The Company accepts liability for any injury, loss or damage by the negligence of the company or its employees. However, in no circumstances shall the company or its employees accept liability for any injury, loss or damage caused by your negligent acts, or of any others staying on the Park.
The above terms and conditions apply to the accommodation element of your booking. In addition to the above the following terms and conditions apply to all Themed Break Packages booked through Holidays for AllSeasons (part of Tingdene Holiday Parks Ltd);
Travelling with incomplete or missing documentation and/or vouchers may result in you being denied access to that element of your break. Holidays for AllSeasons does not accept any responsibility for this if you do not ensure that all documentation is received by yourself prior to your departure from home.
Cancellations and changes by you
The activity element of the themed break package may not be amended after the break has been made and any alteration or cancellation will incur a 100% cancellation charge of that part of the package. In the event that you cancel before you have paid the full amount the outstanding balance of the activity element will be due. June 2017
Cancellations and changes by us
The terms and conditions detailed under the same heading further up the page apply to all elements of the themed break package.
Our themed breaks take place come rain or shine, however at times we will be forced to amend or cancel a particular breaks due to weather-related safety considerations. Should this be necessary we will contact you as soon as possible to discuss your booking.
Transport (transfers) and timings
It is your responsibility as the customer to confirm your transport pick up time and location with the reception team on your arrival, or soon after. We cannot be held accountable for any missed transfers, if you miss your pick up time or are not at your pick up point on time the arranged transport will not wait any longer than 5 minutes. If we are required to rebook your transport or you organise transport independently we reserve the right not to reimburse you for transfer missed and the transfer reorganised.
This sections relates to whose liability it is in the event of any injury, loss or damage by the negligence of the company or its employees when taking part in the activity(s) element of your themed break. This includes but is not limited to your travel/ transfers and your dining experiences.
In all cases Holidays for AllSeasons does not accept liability other than that that is detailed under the headings ‘Park Liability’ which relates only to the incidents that may or may not occur on the Park you will be staying at as part of your themed break. We do not accept liability for any accidents/ incidents that may or may not occur outside of the Park.
None of the vouchers supplied by Holidays for AllSeasons as part of the themed break are redeemable for money. This includes but is not limited to meal/ dining out vouchers. In the event you spend under the full redeemable amount of the voucher, no refund /change will be given. In the event you spend more than the vouchers worth you will be required, under no exceptions, to settle the balance directly with the restaurant at the end of your sitting.
No refunds will be made in respect of lost, destroyed or defaced vouchers. Vouchers are not transferable and not available for resale.
We want to maintain a safe and secure environment for you and your family and may ask for your identification on arrival. We don’t knowingly allow anyone to use or visit our parks who is a convicted sex offender, subject to the notification requirements of the Sexual Offences Act 2003, or subject to a Risk of Sexual Harm Order or Child Abduction Notice.